Comcast unveiled key details about its highly anticipated wireless phone service during a call ... we’ll look at in terms of defining success will be customer loyalty,” Watson said.

Trim’s chatbot speaking with a Comcast customer service representative Screenshot ... According to Trim, 70 percent of users have seen success, saving an average of $10 on their bill.

It's heartening to hear Comcast is expanding its customer service staff, Christ said, but the measure of success will be how well those new personnel handle calls. Will they have the authority to ...

Learn More "The way we interact with our customers -- on the phone, online, in their homes -- is as important to our success as ... shining light on Comcast's customer service failures.

More than 700 companies, including Comcast, signed on ... “We will not disconnect a customer’s internet service or mobile service or assess late fees if they contact us and let us know ...

A few weeks ago a recording of a horrible Comcast customer service call went viral ... From the beginning, they emphasized technology as critical to the success of their organization; most notably ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Although still in its infancy, the success of their wireless service has displayed ... to 16.14 million in 2022-a customer attrition rate of over 27%. However, Comcast offers their Flex set ...