Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

October, Be My Eyes announced what it called an “industry-first” venture with hospitality giant Hilton that makes travel ...

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, including Home Depot's BOGO deals. As is often the case, issues will arise, and speaking ...

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...

If I’m processing something, I’m 100% talking it out with myself. When I put my earbuds in on my walk, that allows me to ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.