Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

October, Be My Eyes announced what it called an “industry-first” venture with hospitality giant Hilton that makes travel ...

The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, including Home Depot's BOGO deals. As is often the case, issues will arise, and speaking ...

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

BET is one of the most exciting new casinos in Canada and has already built up a huge following. If you’re thinking of ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

A Herald story about a $160 taxi fare for a 20-minute trip in Auckland has struck a nerve, with numerous readers saying they ...

British carrier O2 created Daisy (dAIsy), a chatbot with the personality of a grandma who wants to keep phone scammers on the ...

As we get deeper into the holiday season, it may feel like your expenses are piling up. Reducing your monthly bills can be ...