Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Despite facing layoffs and sliding profits, Nissan just ranked #1 in customer satisfaction for the mass market car segment, ...

The Brand Vitality Meter solution is designed to help retailers optimize staffing, displays and products for greatest shopper ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

Customers are happier with the new car buying process, says the latest study from J.D. Power. The 2024 Sales Satisfaction ...

Marketing budgets just took a 56.8% hit. Here's how to adapt your content strategy, maximize ROI, and create more impact with fewer resources in 2024's tough climate.

What does CSAT stand for and how can you calculate customer satisfaction? We'll answer those questions (and more) in this comprehensive guide. What is CSAT? The customer satisfaction score ...

Statistics show 73% customer satisfaction from live chat ... additional insights and resources such as whitepapers and infographics to help you learn everything you need to know about providing ...

This infographic presents insights from a new report on women's pay trends and priorities where earnings are concerned. To learn more, check out the Medscape Female Physician Compensation Report 2024.

cloud-based order management system [OMS] is so critical,” adding that “there’s so much margin that can be recuperated with an OMS and yet it is probably one of the most underrated tools with regards ...