Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

Accel co-led Swiggys seed round in 2015 and also participated in subsequent funding rounds. “Swiggy's growth has been ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

Today’s consumers expect personalized and seamless experiences from the brands they interact with, and Generative AI delivers ...

reducing call queues and enhancing customer satisfaction." Transforming Customer Engagement Across Industries Word Works AI's Gen-AI Chatbot and Gen-AI Voicebot solutions are designed to address the ...

Agencies with higher employee satisfaction scores are also getting top marks on their performance. Research from the Partnership for Public Service finds agencies that received the highest internal ...

There were three things that the study concentrated on: the impact of order batching, time versus temperature and the customer’s satisfaction with the speed of delivery. The KISS principle ...

Kevin McCloud, who began presenting Grand Designs in 1999, has developed a name for himself for all things design and interiors. The presenter, in his illustrious career, also met with royalty ...