Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX ...

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

The cloud contact center company Ujet Inc. said today it has closed on a $76 million late-stage round of funding, earmarking ...

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

In recent years, many US companies have outsourced their contact center operations to the Philippines to help improve their ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

The study offers key insights into how optimizing contact center operations ... environments for their agents will deliver better customer experiences and better service." Key Findings: Agent ...

Qualtrics, the leader and creator of the experience management (XM) category, expanded on its partnership with Lumen, a global enterprise technology platform and telecommunications company, to ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of ...