In today’s fast-paced and ever-evolving customer experience landscape, contact centers are at a critical juncture, but they also possess near-limitless opportunities for transformation through ...

Leading conglomerate selects 3CLogic's CCaaS offering, purpose-built for ServiceNow CSM and ITSM, as it insources service ...

Qualtrics, the leader and creator of the experience management (XM) category, expanded on its partnership with Lumen, a ...

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

In recent years, many US companies have outsourced their contact center operations to the Philippines to help improve their ...

The Department of Tourism (DOT) call center catering exclusively to local and foreign tourists is nominated at the 2024 ...

Personalization in contact centers boosts customer satisfaction, loyalty and revenue by delivering tailored experiences that meet needs and preferences.

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX ...

In today’s highly competitive global economy, businesses are constantly seeking ways to enhance efficiency and reduce costs.

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

The Government Accountability Office released new findings on the federal-aid crisis. But no one can say when it will finally ...