7 Problems Contact Center Analytics Can Solve Right Now
Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...
How varying the degree of warmth in a conversation can boost customer satisfaction
New research reveals how you can increase customer satisfaction by varying the degree of warmth you and your team use in ...
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Why Customer Service Still Sucks — and How To Fix It
For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...
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Business Tips from Cape SCORE leader: Great customer service keeps customers returning
Customer satisfaction requires a combination of understanding customer needs, hiring the right staff, and creating a ...
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What Is CSAT and How Do You Measure It?
What is CSAT? The customer satisfaction score, also called CSAT, measures how happy a customer is with a product, service, customer service interactions or any other customer experience.
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Public satisfaction with government services hits highest mark in seven years, survey finds
The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...
Front acquires Idiomatic to bolster AI-driven customer service solutions
Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...
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J.D. Power Report: Business Customer Satisfaction with Electric Utilities Increases
Price satisfaction increased by 47 points year over year, driven by utilities stabilizing rates and working directly with ...