Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Veteran Energy offers predictable energy bills and supports American veterans. Learn why it made our top 10 energy providers ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

The Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, with Large Language Models (LLMs) at the ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Despite facing layoffs and sliding profits, Nissan just ranked #1 in customer satisfaction for the mass market car segment, according to J.D. Power.

So, I leaned into a customer-service method that married research with the specific needs of both the dispensaries and the customers I was serving. I found that understanding what people are looking ...