If you’re aiming to take your business to the next level, consider adopting these strategies to elevate your customer ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

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Technology is revolutionizing how businesses interact with their clients, providing solutions that enhance communication and ...

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

Lora Kratchounova, Founder and Principal of Scratch Marketing + Media.

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

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AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

TradeSynthIQ 4.7 has grown in popularity in the recent days as a trading platform. But is it a legitimate entity? Read on to ...

Eighty-seven percent of those surveyed say digital data and analytics build customer trust and improve satisfaction.