For many companies seeking to improve their business operations while concentrating on core functions, customer service has ...

While 90% of CX Trendsetters report positive returns on AI tools for agents, as copilots improve both the customer journey and operational agility, the use of shadow AI–external tools unapproved for ...

Global enterprises will benefit from the combined strengths of Uniphore’s enterprise-grade AI solutions and Konecta’s expertise in business transformation. By merging advanced AI with operational ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

If you’re aiming to take your business to the next level, consider adopting these strategies to elevate your customer ...

Dell Services for Microsoft Copilot Studio and Azure AI Studio help companies develop and deploy Copilot agents. Implementation Services for Microsoft Azure AI Service supports on-premises AI ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Affiliate content. Explore this guide to using AI tools ethically, ensuring responsible practices that balance innovation ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live (NEW YORK, NY) November 19, 2024 — Aquant, the leader of AI for customer service, specializing in manufacturers, today ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Antithesis’s automated software debugging platform, Logitech’s intelligent camera-switching feature, Zip’s purchasing ...