AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

Global enterprises will benefit from the combined strengths of Uniphore’s enterprise-grade AI solutions and Konecta’s expertise in business transformation. By merging advanced AI with operational ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

Affiliate content. Explore this guide to using AI tools ethically, ensuring responsible practices that balance innovation ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

Eighty-seven percent of those surveyed say digital data and analytics build customer trust and improve satisfaction.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...