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COMMUNITY Fibre went down for thousands of customers today. More than 9,000 users of the broadband provider logged complaints ...

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A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

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Cast your mind back a couple of years, and you’ll remember Sony proudly declaring that it’d be releasing a dozen live service games before the end of 2025-26 financial year. Ever since ...

Sony has confirmed the cancellation of two unannounced live service titles from Bend Studio and Bluepoint Games. As reported by Bloomberg, a spokesperson said the projects were shut down ...

The Tiledesk Automation Engine: Your open-source solution for multichannel conversations and customer engagement. An alternative to Voiceflow, Botpress, Landbot, Manychat, and Uchat.

Live chat isn’t the best option for all shoppers, but for many it can mean the difference between a lost customer and a sale. If you don’t prefer to use live chat, you might wonder if it’s truly an ...