How to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...
Ann Patchett: I Signed Up for Email in 1995. I Still Regret It.
I checked the shelves of my own bookstore, Parnassus Books in Nashville, doubting we’d have a copy of a paperback from 2019, ...
Changing Your Apple Accounts Primary Email Just Got a Lot Easier
Starting with iOS 18.1, you can easily change the primary email address associated with your Apple Account without going ...
iOS 18.1 makes it easy to change your Apple Account email — here’s how
The upcoming iOS 18.1 update allows users to change the primary email address associated with their Apple Account more easily ...
'The "defund" narrative has picked up momentum,' CBC president warns in email
Tait recently told CBC News she is not worried about what the next federal election might bring for the broadcaster, but ...
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Getting rid of buttonweed in the lawn is a long, hard job : Dan Gill's advice
Glyphosate (Killzall, Eraser) does a good job of killing this weed, but it kills the lawn grass as well — which is an issue.
Bernard Arnault’s email address was accidentally leaked by the U.K. government on the eve of its make-or-break investment summit
LVMH CEO Bernard Arnault was cc'd in an email sent to invitees—he was one of many others whose emails were accidentally ...
After Obama chastised Black men in Pittsburgh, Harris’ campaign dropped a plan appealing to Black men voters
The new plan appeals to Black men voters, detailing health, justice, and economic policies she will launch or support that ...
The Latest: Trump and Harris Make Appearances in Pennsylvania, the Largest Battleground State
Democrat Kamala Harris and Republican Donald Trump took their presidential campaigns back to Pennsylvania on Monday. About 7 ...
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500 days without a contract, mail carriers picket in Bloomington
Letter carriers in the U.S. have been working for more than 500 days without a contract. The National Association of Letter ...
Fact Check: HAARP did not modify weather to create Hurricane Helene or Milton
The High-frequency Active Auroral Research Program (HAARP), a research initiative led by the University of Alaska Fairbanks, ...
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These three words in a message tell you it’s a scam
To guard against scams it’s helpful to look for “red flags,” things in an unsolicited text or email that suggest the message ...