Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk.

Let’s dig into the relative performance of The Trade Desk (NASDAQ:TTD) and its peers as we unravel the now-completed Q3 ...

“The launch of Microsoft’s Surface devices previously spurred a wave of innovation among other device manufacturers,” said ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft ...

agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in a blog post on Monday that it is launching an “autonomous agent” feature in Copilot, ...

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and self-service, one of 35 potential use cases in IT operations.

Getting systems online, working out minor kinks in software, and ensuring workers can access vital tools are just some of the vital things that help desk support does with ease. Microsoft IT ...

Scammers are using increasingly sophisticated ways to lure unsuspecting victims, and some are impersonating an email help ...

Is Thunderbolt 5 all that it's cut out to be? After putting together a Thunderbolt 5 laptop, dock, and SSD, my answer is -- ...

Ticketing software for help desks is a critical ... Is there a ticketing system available from Microsoft for help desk operations? Yes, Microsoft offers a help desk ticketing system called ...

Gates elaborated on AI's potential to handle complex tasks, particularly in white-collar sectors, surpassing initial ...