J.D. Power officials presented Hyundai with the 2024 Multimedia Quality and Customer Satisfaction trophy last week following ...

The American Customer Satisfaction Index (ACSI) was established in 1994 at the Ross School of Business, the University of ...

The J.D. Power 2024 U.S. Sales Satisfaction Index Study shows Cadillac as scoring above average in customer satisfaction with ...

We need supermarkets, we're there once a week and sometimes two or three times a week. What happens when our supermarkets are ...

Discover how Wawa transformed from a dairy outlet to a beloved convenience store chain with loyal fans, innovative offerings, ...

Learn how DLA, GSA’s Federal Acquisition Service and the State Department are modernizing their contract and acquisition ...

The growth in satisfaction scores is the result of a yearslong effort to improve citizens’ experiences when accessing federal ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Kum & Go, the Midwestern gas station chain that gained national fame for the immature snickers its name often receives, is ...

Administrator Robin Carnahan sat down with the Daily Scoop to discuss progress GSA has made over the last few years, what's ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...