Is Your Digital Customer Experience Paying the Price? Ben Le Feuvre. Head of Network Services at Sabio Group discusses.

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

What are you looking for?

You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...

Calabrio, the workforce performance company, have announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and NHS England, London Region are delighted to announce they have been shortlisted ...

Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today. 147 Media is a media ...