Senior leaders are likely to be a consumer of statistics calculated by their direct reports to help them make informed ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

While serendipity—finding something of value when you aren’t looking for it—might seem like pure luck, it’s actually a repeatable process that can drive breakthrough innovation. By helping your team ...

The higher you rise in an organization, the more your success depends on delivering results through people who don’t report ...

Since the late 1990s, more than 30 million people have benefited from a corrective eye surgery procedure called LASIK. Before the advent of LASIK, surgeons used a scalpel to cut into the cornea.

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According ...

Companies can greatly reduce their risk of failure by carefully navigating five critical steps. Unfortunately, you can’t set up your organization’s artificial intelligence projects like just ...

What the RTO debate reveals about the gulf between employers and employees. by Anne-Laure Fayard and John Weeks When Amazon announced in September 2024 that it was requiring people to come into ...

Amid geopolitical instability, climate shocks, AI disruption, and more, today’s leaders aren’t navigating the occasional crisis—they’re operating in a state of perma-crisis. Explore HBR ...

Improving performance requires trust, empathy—and a bit of tough love. Frances Frei, professor at Harvard Business School, says that trust, empathy—and even a bit of tough love—are all ...

I recently developed a leadership communication seminar for a large global organization. Upon seeing that my draft program included a session on empathy, the CEO reacted, “Oh, God! We all know ...

A new IdeaCast is heading your way. A new sound is in store for the HBR IdeaCast. Every Tuesday, we’ll keep giving you the insights, research, and advice you need to lead, featuring practical ...