The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

Financial technology company introduces virtual AI agents to automate workflows and provide real-time insights for QuickBooks ...