A customer service team in an office setting using the company's Customer 360 platform to communicate with customers.

KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ -- AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspiration in relevant and practical ...

This acquisition is expected to drive innovation in Salesforce’s CRM offerings, helping businesses automate customer ...

DKSH Healthcare and Euris have launched "ConnectPlus", a complete Customer Relationship Management (CRM) and Multi-Channel ...

The Druva Data Security Cloud provides a comprehensive, fully managed SaaS solution to secure and protect data anywhere it lives on the entire spectrum of Microsoft environments including Microsoft ...

“Integration between human and tech-supplied customer service is a must, as is the quality and thoughtfulness of the ...

Polen Capital, an investment management company, released its “Polen Focus Growth Strategy” third quarter 2024 investor ...

Bill Ackman of Pershing Square Capital Management and Andreas Halvorsen of Viking Global Investors are two billionaires worth ...

Such omnichannel two-way customer contact successfully improves service efficiency and convenience. Besides external channels ...