This workaround negatively impacts key metrics such as average handle time and first-call ... it’s essential to recognize ...

This quarter represents the highest SaaS metrics for the business ... the CXAI SaaS platform that is anchored on the intersection of customer experience (CX) and artificial intelligence (AI) providing ...

“There were metrics and operational expectations for shortened call ... Social Media and the Rise in CX Expectations ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

The e-commerce landscape is constantly changing, driven by consumer demands for smooth experiences and outstanding service.

Americans love their SUVs, which make up the majority of new car purchases in the country. But not all SUVs are created equal ...

Q3 2024 Earnings Call Transcript November 6, 2024 Freshworks Inc. beats earnings expectations. Reported EPS is $0.11, expectations were $0.08. Operator: Good day and thank you for standing by. Welcome ...

Reports Q3 revenue $264.2M, consensus $255.1M. “We are very pleased to report strong third quarter results, which exceeded our guidance ...

Q2 2025 Earnings Call Transcript November 4, 2024 8×8, Inc. beats earnings expectations. Reported EPS is $0.09, expectations ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Alorica, Atlanticus, Pennymac and other leading organizations are honored for innovations in contact center experience and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading ...

The future of customer experience comes down to one thing: empowering human agents with AI and real-time data.