Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

October, Be My Eyes announced what it called an “industry-first” venture with hospitality giant Hilton that makes travel ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

As we get deeper into the holiday season, it may feel like your expenses are piling up. Reducing your monthly bills can be ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

British carrier O2 created Daisy (dAIsy), a chatbot with the personality of a grandma who wants to keep phone scammers on the ...

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer service for help. If you've been shopping Best Buy Black Friday deals and need ...

BET is one of the most exciting new casinos in Canada and has already built up a huge following. If you’re thinking of ...

It looks like there's been an uptick in the number of reports for the first time since the Verizon outage started. It has ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

The artificial intelligence boom is coming to Coral Springs. City commissioners are expected to approve a $284,000 contract ...