Are you listening? Every customer has their preferred channel. Some use social media, some send an email, and some just want to talk on the phone. No matter the situation, they want to get in ...

If you enjoy talking to others and can stay calm under pressure, there are tons of remote customer service jobs where you can get paid to talk on the phone! What Equipment You'll Need For Remote ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

The hot new status symbol in customer service ... Gen Zers don't like to talk on the phone, except when it makes them feel exclusive and important. McKinsey recently found that when Gen Zers ...

As we get deeper into the holiday season, it may feel like your expenses are piling up. Reducing your monthly bills can be ...

New Five9 data highlights the continued importance of the human touch in CX, as 75% prefer talking to a real human in-person or over the phone for customer support, indicating that brands need to ...