Blackbaud is acquisitive and has used leverage to execute transactions. There is some risk that it will overpay, or more importantly, overburden its balance sheet with debt. The 2022 acquisition of ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

NotchHR is pleased to announce the appointment of Tayo Sowole as its new Managing Director, marking a strategic move to ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Kodiak Hub will bring its procurement technology to the United States with $6 million in funding from Oxx in tow.

Fairport Harbor Village resident Justin Levine kicked off 2025 by launching a new business. Levine has established Lake ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...