Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Despite facing layoffs and sliding profits, Nissan just ranked #1 in customer satisfaction for the mass market car segment, according to J.D. Power.

and increasing customer satisfaction. Common customer segmentation models include demographic, geographic, psychographic, and ...

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PAR Technology has launched the PAR Clear communications headset system, to enhance customer experience at drive-through ...

Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a ...