Customer satisfaction alone doesn’t guarantee loyalty; what matters is how customers value your offerings over competitors. Here are tools to gauge that loyalty.

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

If you'd recommend something to someone else, it has by definition satisfied you ... Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the ...

What does CSAT stand for and how can you calculate customer satisfaction? We'll answer those questions (and more) in this comprehensive guide. What is CSAT? The customer satisfaction score ...