Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

SoFi Technologies is thriving with strong growth, financial performance, and innovative banking solutions, positioning it for ...

Food service technology company PAR Technology has launched the PAR Clear communications headset system, to enhance customer ...

PAR Technology, a global foodservice technology company, announced the introduction of PAR Clear — a drive-thru communications headset system built to elevate the entire customer experience.

PAR Technology , a global foodservice technology company, today announces the introduction of PAR Cleartm ? a drive-thru communications headset system built to elevate the entire customer experience.

Accel co-led Swiggys seed round in 2015 and also participated in subsequent funding rounds. “Swiggy's growth has been ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Today’s consumers expect personalized and seamless experiences from the brands they interact with, and Generative AI delivers ...

reducing call queues and enhancing customer satisfaction." Transforming Customer Engagement Across Industries Word Works AI's Gen-AI Chatbot and Gen-AI Voicebot solutions are designed to address the ...