In today’s fast-paced and ever-evolving customer experience landscape, contact centers are at a critical juncture, but they also possess near-limitless opportunities for transformation through ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX ...

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

The cloud contact center company Ujet Inc. said today it has closed on a $76 million late-stage round of funding, earmarking ...

In recent years, many US companies have outsourced their contact center operations to the Philippines to help improve their ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...

The study offers key insights into how optimizing contact center operations ... environments for their agents will deliver better customer experiences and better service." Key Findings: Agent ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

Qualtrics, the leader and creator of the experience management (XM) category, expanded on its partnership with Lumen, a global enterprise technology platform and telecommunications company, to ...