CLogic, the leading AI and cloud contact center solution for ServiceNow®, today announced the integration of its AI and CCaaS ...

Qualtrics, the leader and creator of the experience management (XM) category, expanded on its partnership with Lumen, a ...

Qualtrics, the leader and creator of the experience management (XM) category, expanded on its partnership with Lumen, a global enterprise technology platform and telecommunications company, to ...

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

In recent years, many US companies have outsourced their contact center operations to the Philippines to help improve their ...

The ISG Buyers Guides™ for Contact Center and Agent Management, produced by ISG Software Research (formerly Ventana Research), find many enterprises are increasingly basing contact center technology ...

Personalization in contact centers boosts customer satisfaction, loyalty and revenue by delivering tailored experiences that meet needs and preferences.

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX ...

In today’s highly competitive global economy, businesses are constantly seeking ways to enhance efficiency and reduce costs.

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...