The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

New research reveals how you can increase customer satisfaction by varying the degree of warmth you and your team use in ...

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Customer satisfaction requires a combination of understanding customer needs, hiring the right staff, and creating a ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

The Ministry of Agriculture, Fisheries, and Mining (MoAFM) has reported an overall customer satisfaction score of 80.3 per ...

Veteran Energy offers predictable energy bills and supports American veterans. Learn why it made our top 10 energy providers ...

For example, Cahoot currently offers the top rate for instant-access saving accounts and has even held the top two rates at ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...