Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Veteran Energy offers predictable energy bills and supports American veterans. Learn why it made our top 10 energy providers ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Despite facing layoffs and sliding profits, Nissan just ranked #1 in customer satisfaction for the mass market car segment, according to J.D. Power.

So, I leaned into a customer-service method that married research with the specific needs of both the dispensaries and the customers I was serving. I found that understanding what people are looking ...

TriEagle Energy is a Texas electricity company known for its affordable rates. Learn why the provider scored a 4.7 out of 5 ...

Financial indicators, while critical, only provide a historical view and often fail to capture the complexity of ...

SoFi Technologies is thriving with strong growth, financial performance, and innovative banking solutions, positioning it for ...