Customer support tools help small businesses manage customer questions and requests more effectively. They allow for faster and more personalized responses, which can improve customer satisfaction.

Generative AI tools have the potential to revolutionize customer support for companies. By improving agent productivity, reducing resolution times, and creating more personalized experiences, ...

One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

One of the most significant innovations in this area is the rise of customer service chatbots. These AI-driven tools are ...

tools, to make it simple and easy to collect customer feedback to help provide business insights to improve sales, support, and branding. In recent years the number of tools available in the ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.