I thought swimming with dolphins was expensive until I went swimming with sharks. It cost me an arm and a leg.” Through the ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

AI agents, whether simple or part of multi-agent systems, are set to revolutionize learning, customer service, support, and ...

If you’re aiming to take your business to the next level, consider adopting these strategies to elevate your customer ...

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...

Technology is revolutionizing how businesses interact with their clients, providing solutions that enhance communication and ...

Lora Kratchounova, Founder and Principal of Scratch Marketing + Media.

Affiliate content. Explore this guide to using AI tools ethically, ensuring responsible practices that balance innovation ...

Eighty-seven percent of those surveyed say digital data and analytics build customer trust and improve satisfaction.

For many companies seeking to improve their business operations while concentrating on core functions, customer service has ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...