Global enterprises will benefit from the combined strengths of Uniphore’s enterprise-grade AI solutions and Konecta’s expertise in business transformation. By merging advanced AI with operational ...

If you’re aiming to take your business to the next level, consider adopting these strategies to elevate your customer ...

Dell Services for Microsoft Copilot Studio and Azure AI Studio help companies develop and deploy Copilot agents. Implementation Services for Microsoft Azure AI Service supports on-premises AI ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Affiliate content. Explore this guide to using AI tools ethically, ensuring responsible practices that balance innovation ...

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

The City of Lewisville launched "Ask MYLV," an AI customer service bot, designed to help residents easily inquire about city ...