Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 Genesys®, a global cloud leader in AI-Powered Experience ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Striking Genesys nurses on the picket line in Grand Blanc, Michigan The 750 Henry Ford Genesys Hospital nurses and case workers, who have been on strike in Grand Blanc, Michigan for six months, are ...

GRAND BLANC, Mich. (WNEM) - Region 7 of the National Labor Relations Board is investigating alleged unfair labor practice charges filed in November 2025 amid an ongoing labor dispute between Henry ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Spotify is changing how its APIs work in Developer Mode, its layer that lets developers test their third-party applications using the audio platform’s APIs. The changes include a mandatory premium ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

(This story has been updated with comments from Teamsters Local 332.) GRAND BLANC TWP, MI -- Representatives of Henry Ford Genesys Hospital and Teamsters Local 332 say they’ve “reached an important ...

Earnings announcements are one of the few scheduled events that consistently move markets. Prices react not just to the reported numbers, but to how those numbers compare with expectations. A small ...

Genesys has developed India’s first large-scale high-definition maps engineered specifically for vehicles enabled with advanced driver assistance systems (ADAS). Covering more than 1 lakh km of ...

For the last two years, the fundamental unit of generative AI development has been the "completion." You send a text prompt to a model, it sends text back, and the transaction ends. If you want to ...

The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...