Customer satisfaction alone doesn’t guarantee loyalty; what matters is how customers value your offerings over competitors. Here are tools to gauge that loyalty.

Consumer spending is by far the largest contributor to economic growth, and the degree to which buyers are satisfied or ...

The Brand Vitality Meter solution is designed to help retailers optimize staffing, displays and products for greatest shopper ...

It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

climbing 2.2% to a score of 69.7 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Federal ...

What does CSAT stand for and how can you calculate customer satisfaction ... It's important to measure how satisfied customers are at the most useful moments. Some optimal times to survey ...

Satisfaction with federal government services is at a seven-year high, according to a new government-focused study released by the American Customer Satisfaction Index on Tuesday. Now at 69.7 ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

“There’s a profound disconnect between gen AI’s potential and our ability to measure it,” warns ... while higher customer satisfaction signals long-term brand loyalty.