Merck has the highest score for customer satisfaction in the latest Management Top 250 ranking, followed by Genpact and Intel. The Management Top 250 ranking, compiled by researchers at the Drucker ...

and improve customer satisfaction. Some 30% of Fortune 500 firms, including Intel, Dell, IBM, and American Express, are already on board, and the numbers are growing all the time.

Similarly, when Samsung and Intel, operating under the IDM model ... on refining its order fulfillment processes to ensure customer satisfaction and build a solid reputation.