Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use ...

Microsoft expanded its browser-based development tooling with recent updates to VS Code for the Web -- Azure, introducing faster entry points for moving AI-generated code into an editable, ...

After declaring an impasse in negotiations with the striking Teamsters union, Henry Ford Health said it will implement wage increases of up to 8.6% and establish a shared governance model for nurses ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era Genesys is ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

The MarketWatch News Department was not involved in the creation of this content. -- Genesys Cloud reached nearly $2.2 billion ARR in the second quarter, with nearly 35% year-over-year growth -- ...

New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to act in sync, automate workflows and deliver results Today at Xperience ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...