The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology. According to the ...

Millions of commuters monitor delays, detours, and changes in the transit system. A big one is on the way. The Metrocard is being phased out, and ONMY is the way to tap ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

The MTA has postponed a subway fare hike, focusing instead on transitioning to the OMNY system, with MetroCard sales to end ...

This op-ed is a response to a July 6 commentary published in amNewYork regarding the rollout of the Queens Bus Network ...

Some New York City subway riders allege the MTA's tap and go system, OMNY, is charging them for rides they didn't take. As the MTA pushes back on those claims, here are some ways riders can be ...