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Bob Jordan, the Southwest Airlines CEO, has had a complicated year. He weathered the furor over Southwest's policy change ending free checked bags for many customers. He dealt with additional customer ...
Southwest CEO Bob Jordan shared that he was brought to tears as he grappled with the decision to lay off around 1,750 ...
Hyatt Hotels confirmed to DailyMail.com that its cutting US staffers from its customer service department. The company is ...