Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Petrol price cycles in major cities - ACCC
WEBThe length of price cycles in Sydney, Melbourne, Brisbane, Adelaide and Perth has varied between city and over time. In 2023 the average duration of price cycles was around 6 weeks in Sydney and Melbourne, around 7 weeks in Brisbane, and around 2 weeks in Adelaide. Perth currently has regular weekly price cycles.
Problem with a product or service you bought | ACCC
WEBRegister your number with the Do Not Call Register. (link is external) provided by the Australian Media and Communications Authority, or call 1300 792 958. 1. First, understand your rights. You have the right to expect certain things when you buy a product or service. If you have a problem with a product or service, it may mean the business ...
Contacting a business to fix a problem | ACCC
WEBWhen you have a problem with a product or service, the first step is to contact the business. Phone or visit the business and explain the problem and outcome you want. Do this as soon as possible. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do ...
Contact us or report an issue - ACCC
WEBOur phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses
Repair, replace, refund problem solver | ACCC
WEBThe repair, replace, refund problem solver helps you understand your consumer rights. It also offers steps you can take to resolve a problem. The problem solver can help you understand the consumer rights for your specific purchase. Select the Next button to start. For information on your rights when buying a product or service, see Consumer ...
Report a consumer issue | ACCC
WEBYou can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. We focus on issues that can result in widespread harm.
False or misleading claims | ACCC
WEBWhat the ACCC does. We provide general guidance to businesses and consumers on how consumer law operates, including avoiding false or misleading claims. We accept reports from businesses and consumers about possible misleading or false claims. We use those reports to inform our education, compliance and enforcement work.
Not receiving products or services that are paid for | ACCC
WEBThe business may have promised a product or service that they knew they couldn’t supply or didn’t intend to supply. Under the Australian Consumer Law, businesses must not accept payment for products or services if: they don’t intend to supply the product or service. they intend to supply different products or services from those promised.
Checking a business is genuine - ACCC
WEBTo check if a business has a valid licence, registration or permit, contact the relevant registration or licensing authority. Check business.gov.au for a list of business licences and permits that apply. The department that oversees fair trading laws in your state or territory can provide information on business licenses and registrations.