James Timpson is the CEO of Timpson, a business that has been in his family for over 150 years. James helped grow Timpson to over 2100 shops, and developed several innovative ways to make a culture based on trust, belonging and kindness. The our chat with James was a rich, revealing and resoundingly clear message that culture, when harnessed correctly, can be a competitive advantage. For more: https://pod.fo/e/c4dbd | High Performance