15 reactions | IRS improved its customer service in 2023 with faster tax processing, shorter phone wait times, and more in-person help options. However, the agency fell short on some its processing goals. We recommended that IRS evaluate its processes so it can build on these improvements in the future. Learn more in our new report: https://www.gao.gov/products/gao-24-106581?utm_source=facebook&utm_medium=social&utm_campaign=video | U.S. Government Accountability Office (GAO) | Facebook
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15 reactions | IRS improved its customer service in 2023 with faster tax processing, shorter phone wait times, and more in-person help options. However, the agency fell short on some
U.S. Government Accountability Office (GAO). . IRS improved its customer service in 2023 with faster tax processing, shorter phone wait times, and more in-person help options. However, the agency fell short on some its processing goals. We recommended that IRS evaluate its processes so it can build on these improvements in the future. Learn ...
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