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Log on to the first direct App on your old phone - select 'Security Settings' - now select 'Deactivate Digital Secure Key' - finally, select 'Deactivate now'. Then just download the first direct App on your new phone and log on using 3 characters from your password and your memorable answer. Once logged on just select 'Security Settings' followed by 'Activate your Digital Secure Key' and follow the steps on your screen. | first direct
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